Shipping Policy

Shipping Policy


Shipping Information 
  1. You must be of legal age to purchase nicotine-based products in your state.
  2. Elite Wholesale offers same day shipping on hardware only orders;Tuesday through Friday when placed before 3:00 PM Central Standard Time. Orders placed Friday 3:01 PM CST thru Monday 3:00 PM CST, will be shipped by end-of-business Tuesday. 

**Exclusions include all e-liquid, concentrates, nicotine, PG, and VG products. Shipping reimbursement not available on any Lotus branded products. 

If your order was not processed within these guidelines, contact us within 48 hours of your order shipment to receive 5% store credit. Customers MUST contact us to claim refunded store credit. 

While Elite Wholesale strives to maintain its 2-3 day average time-to-ship, please allow liquids up to 3-5 days’ time-to-ship. We make no guarantees and will accept no liability nor honor any claim toward ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handling of the product over to the carrier for transport.) No refunds or cancellations will be offered until after 2 weeks if we cannot provide your products.

For expedited shipping, your order will be processed 24 hours after it is placed. Please choose the expedited option that allows 24 hours of processing time. Please keep in mind orders are only shipped Monday through Friday, any paid expedited shipping will also only be processed Monday through Friday.  For example, if you order on Monday during business hours and pay for 2-day shipping, your order will go out Tuesday and you will receive it Thursday.  If you order and pay for expedited shipping on Friday, Saturday or Sunday, the order will not be processed until Monday. Please call us with any questions on this.  +1-713-974-0969

 

  1.  Attn. Wholesale Customers: All products on an order will be considered an individual order, for reasons out of our control no full refunds will be issued based off some products being out of stock. Store credit will be issued immediately and after 2 weeks we will issue refund if not shipped. Pre-bottling is final; samples are available for testing upon request.
  2. Elite Wholesale will ship to any physical address in the US. Elite Wholesale will not ship to P.O. Boxes and will not ship outside of the US at this time. 
  3. If the customer provides us with the wrong address, the customer is liable for all shipping charges or we will refund order less all shipping chargers plus 25 percent restocking charge.
  4. All orders $74.99 or less will be a flat rate of $4.99 for shipping, carrier selected at the discretion of Elite Wholesale. All orders $75 or more will receive free shipping within the continental U.S. Ground shipping options may be routed through the FedEx Smart Post service.
  5. All billed and ship times are counted in business days only. Elite Wholesale honors all holidays acknowledged by shipping carriers (ex: FedEx, UPS, USPS, etc), and follows a M-F work week.

 

 

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